Very interesting and hlpfeul case study. Would you be willing to make the report downloadable ?A key issue relates to the fact that so many respondents had previous experience with the Internet. I wonder how the answers to some of your questions varied between the two groups: those with and without prior Internet experience?
I wish you guys would add two things to the blogs fnttoooes/endnotes for those of us who use our sites to post research (since with all the updates the plugins may or may not work) and some kind of email validator to maybe prevent spam bots and others from using fake email addresses.
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